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Five Essentials To Achieve Excellent Guest Services 3

05/21/2009

[Part 3 of 3]

A and B Teams

WE DEVELOPED AN A AND B SCHEDULE. The A team worked the first and the third weekends and the B team worked the second and forth weekends. Each team worked two Sundays in a row, twice a year to deal with the fifth Sunday months. This reduced the number of cars on the crowded lots, allowed families to worship together and eliminated the confusion as to “what weekend do I work?”

The volunteers planned their vacations; they could look at the calendar a year ahead and know when they were scheduled to work. The A and B scheduling also helped with recruiting. It is much easier to recruit volunteers to work two times a month on a set schedule. It also helps to eliminate burnout.

Your guest service teams are vital to the growth of your church. Once there is a clear purpose and vision set by your church that volunteers can commit to, they can provide outstanding service. If done with excellence, your guests will look forward to their return trip.

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